Estimated Net Promoter Score is
PT Telekomunikasi Indonesia, Tbk, commonly named as Telkom Indonesia or Telkom, is the largest telecommunications services company in Indonesia. Telkom is a semi-privatised, majority state-owned company listed on multiple exchanges.
Telkom Indonesia major business is in fixed line telephony, internet and data communications. also as parent company of the Telkom Group, which is engaged in a broad range of businesses that consist of telecommunication, multimedia, property and finance services. Since 2008, Telkom Indonesia began change its business focus, infrastructure, systems, organisation and human resources, as well as the corporate culture, as their effort faced rising competition.
Since this privatisation in 1995, Telkom Indonesia total consumer 129.8 million at the end of December 2011 increased by 7.8% from 2010, making the company the nation's largest telecommunication service provider by subscribers.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If PT Telekomunikasi Indonesia, Tbk sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of PT Telekomunikasi Indonesia, Tbk with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of PT Telekomunikasi Indonesia, Tbk based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.