Progress Software Corporation Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

5

Progress is a global software company. The Progress portfolio includes solutions for enterprise integration, data interoperability and application development, including Software as a Service enablement and delivery. Progress's headquarters are in Bedford, Massachusetts.

It also has offices in locations such as Hyderabad, India.

Progress products and technology are used at over 60,000 organizations in 140 countries including 90% of the Fortune 500. Progress technology provides the infrastructure for applications as diverse as ERP and financial trading, across industries as diverse as retail, which was developed in the early 1980s.

The company is composed of the following business units: Application Development & Deployment, OpenEdge, and Data Integration. In September 2016, it was announced that Yogesh Gupta would be named president and CEO, replacing Phil Pead.

Quick facts about Progress Software Corporation

Key people

Yogesh Gupta (President & CEO) Kurt Abkemeier (Chief Financial Officer) Jerry Rulli (Chief Operating Officer) Stephen Faberman (Chief Legal Officer) Michael Benedict (Chief Product Officer) Vassil Terziev (Chief Innovation Officer) Svetozar Georgiev (Senior Vice President, Application Platforms) Melissa Puls (Chief Marketing Officer) Dimitre Taslakov (Chief Talent Officer)

Traded as

NASDAQ: PRGS S&P 600 Component

Headquarters

Bedford, Massachusetts, U.S.

Formerly called

Data Language Corporation

Revenue

$334.0 million (2013)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Progress Software Corporation's estimated NPS of 5 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Computer Software: Prepackaged Software is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Progress Software Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Progress Software Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Progress Software Corporation

Company Industry Score
Disney TV Consumer Brands / Entertainment 5
Mastercard Financial Services / Credit cards 5
EE Telecommunications / Wireless Carrier 5
Freeview Telecommunications / Cable/TV service 5
Goldman Sachs Financial Services / Banking 5
Sprint Telecommunications / Wireless Carrier 5
NatWest Personal Banking Financial Services / Banking 5
Total Fitness Other 4
Discovery Channel Consumer Brands / Entertainment 4
Super 8 Travel and Hospitality / Hotels 4

We have estimated the Net Promoter Score of Progress Software Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.