Profire Energy is an oilfield technology company, specializing in the design of burner-management systems and other combustion-management technologies. They serve the upstream and midstream portions of the oil/gas industry, providing systems that monitor and manage the burners used in the industry's combustion vessels. In 2012, they were recognized as one of the fastest-growing companies in the world by International Business Times, and then recognized in 2013 as one of the fastest-growing companies in North America by Deloitte. They have offices in Lindon, Utah; Edmonton, Alberta; Oklahoma City, Oklahoma; Houston, Texas; Victoria, Texas; and Tioga, Pennsylvania.
|Key people||Brenton W. Hatch (CEO) Harold E. Albert (COO) Ryan Oviatt (CFO)|
|Founders||Brenton Hatch, Harold Albert|
|Industry||Oil and Gas industry|
|Revenue||US$ 51.2M (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Metal Fabrications is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Profire Energy, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Profire Energy, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Profire Energy, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.