Self-publishing is the publication of any book or other media by its author without the involvement of an established publisher. A self-published physical book is said to have been privately printed. The author is in control of the entire process including, for a book, the design of the cover and interior, formats, price, distribution, marketing, and public relations. The authors can do it all themselves or may outsource some or all the work to companies which offer these services.
Self-publishing is not limited to physical books. E-books, pamphlets, brochures, websites, and other media are commonly self-published.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Other is 46.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If PrintPlace.com sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of PrintPlace.com with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Spar||Consumer Brands / Grocery||57|
|Zappos.com||Consumer Brands / Retail/E-tail||57|
|SAS Institute||Technology / Software||57|
|Macquarie Telecom||Technology / Other||56|
|Authorize.Net||Technology / Software||58|
|The Catch Group||Consumer Brands / Retail/E-tail||58|
|Varian Medical Systems||Technology / Hardware||55|
|Diversified Restaurant Holdings (BAGR)||Travel and Hospitality / Other||55|
|Pandora||Consumer Brands / Entertainment||59|
|Beepo||Service Providers (B2B)||59|
We have estimated the Net Promoter Score of PrintPlace.com based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.