Pull printing is a printing feature where a user's print job is held on a server which supports this feature. A number of software products exist that support pull printing. The user needs to first authenticate themselves at the printer, either using embedded software. Once they have been authenticated, the user may select from the list of print jobs from the server, web portal or directly from the client PC in the case of a server-less pull printing solution, which ones they wish to release at the current device. Some systems also allow delegation where the user may access print jobs submitted by other users or systems.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Service Providers (B2B) is 70.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If PrinterLogic sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of PrinterLogic with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
|Career Partners International||73|
|PSG Global Solutions||77|
|Virgin||Consumer Brands / Car Manufacturers||66|
|PrinterLogic||Service Providers (B2B)||66|
|UHNS (University Hospital of North Staffordshire)||Healthcare / Hospitals and Care institutions||65|
|Commensus||Technology / Other||65|
|Wells Fargo Shareowner Services||Financial Services / Other||65|
|Nikon||Consumer Brands / Electronics||65|
|Avaya Inc.||Telecommunications / Other||65|
|Softcat||Technology / Software||67|
|PlanSource||Insurance / Health and Life Insurance||67|
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