Andrew J. "Flip" Filipowski is a Polish American technology entrepreneur born in 1950 in Chicago. He is currently the Executive Chairman and CEO of SilkRoad Equity, a private investment firm, and founded Platinum Technology in 1985. He founded or co-founded Blue Rhino Corporation, Primo Water, SilkRoad technology Inc., DBMS Inc., the House of Blues, SolidSpace Inc., onramp Branding, MissionMode and InterAct 911. Platinum technology was sold to Computer Associates in 1999 for $3.5 billion, a record at the time for a software company. Filipowski's personal proceeds from the deal were $290 million.
Filipowski founded or served in an executive capacity in a number of companies including divine, inc., DBMS, Inc. and Cullinet Corp; he also served in various managerial and technical positions with A.B. Dick, Motorola and Time, Inc. Throughout the course of his career, Filipowski, along with his management team, has acquired and integrated nearly 200 public and private companies.
Filipowski was the 1998 recipient of the Anti-Defamation League's Torch of Liberty Award, first for the Silicon Prairie, for his support in fighting hate on the Internet.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Non-Durables / Food Distributors is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Primo Water Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Primo Water Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|NatWest Business Banking||Financial Services / Banking||-6|
|Ocado||Consumer Brands / Grocery||-4|
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Telfort||Telecommunications / Wireless Carrier||-3|
|US Airways||Travel and Hospitality / Airlines||-8|
We have estimated the Net Promoter Score of Primo Water Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.