Prestige Brands Holdings, Inc. is a company that markets and distributes Over-The-Counter Healthcare and Household Cleaning products. It was formed by the merger of Medtech Products, Inc., Prestige Brands International, and The Spic and Span Company in 1996. The company is headquartered in Tarrytown, New York.
Among the brands owned by Prestige Brands are Chloraseptic sore throat products, Clear Eyes, Compound W wart treatment, Dramamine motion sickness treatment, Efferdent denture care, Luden's throat drops, BC & Goody's Headache Powders, Pediacare & Little Remedies children's OTC products, Beano, Comet and Spic and Span household cleaning products.
The company's CEO and president is Ron Lombardi, who replaced Mathew Mannelly on 1 June 2015.
|Industry||Over-The-Counter Healthcare products, and Household Cleaning products|
|Revenue||US$ 602.0 million (fiscal 2014)|
|Operating income||US$ 188.6 million (fiscal 2014)|
|Net income||US$ 72.6 million (fiscal 2014)|
|Traded as||NYSE: PBH S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care / Major Pharmaceuticals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Prestige Brand Holdings, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Prestige Brand Holdings, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Prestige Brand Holdings, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.