PPL Corporation, formerly known as PP&L or Pennsylvania Power and Light, is an energy company headquartered in Allentown, Pennsylvania, USA. It currently controls about 8,000 megawatts of regulated electric generating capacity in the United States and delivers electricity to 10.5 million customers in Pennsylvania, Kentucky, and Great Britain. It also provides natural gas delivery service to 321,000 customers in Kentucky.
The majority of PPL's power plants burn coal, oil, or natural gas. PPL also owns peaking plants, which require few operators and have a high profit margin due to their ability to rapidly come online when the price of electricity spikes.
The company is publicly traded on the New York Stock Exchange under ticker symbol NYSE: PPL.
|Key people||William H. Spence (Chairman, President and CEO)|
|Headquarters||Allentown, Pennsylvania, USA|
|Traded as||NYSE: PPL S&P 500 Component|
|Revenue||US$12.737 Billion (2011)|
|Net income||US$1.495 Billion (2011)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Electric Utilities: Central is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If PPL Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of PPL Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of PPL Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.