Estimated Net Promoter Score is
In the United Kingdom, the football Pools, often referred to as "the Pools", is a betting Pool based on predicting the outcome of top-level association football matches taking place in the coming week. The Pools are typically cheap to enter, with the potential to win a very large sum of money. Entries were traditionally submitted through the post or via collector agents, although you can now play online. Agents would have a specific area in which they collected entries; traditionally, they were paid a set share of every ticket they sold. The traditional and most famous game entered was the 'Treble Chance', now branded the "Classic Pools" game. Players pick 10, 11 or 12 football games from the weekend's fixtures to finish as a draw in which each team scores at least two goals to win the whole or a share of the £3 million Top Prize - a player's best 8 selection count towards their points total. Players can win large cash prizes in a variety of other ways, based on a points-based scoring system.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Wholesalers: Diversified is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Pool sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Pool with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Pool based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.