PolyOne Corporation is a global provider of specialized polymer materials, services, and solutions. PolyOne has operations in thermoplastic compounds, specialty polymer formulations, color and additive systems, thermoplastic resin distribution, and vinyl resins. In 2010, PolyOne was ranked the #1 in the “Top North American Compounders” list by Plastics News.
PolyOne is incorporated in Ohio and headquartered in Avon Lake, Ohio. They employ approximately 7,300 people and have 60 manufacturing sites and 9 distribution facilities in North America, Europe, Asia and South America. PolyOne offers more than 52,000 polymer solutions to over 14,000 customers across the globe. In 2014, they had sales of $3.8 billion, 35% of which were to customers outside the United States.
|Products||Specialty polymer materials and compounds|
|Traded as||NYSE: POL S&P 400 Component|
|Key people||Robert M. Patterson, CEO|
|Revenue||$3.8 billion (2014)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If PolyOne sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of PolyOne with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of PolyOne based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.