Estimated Net Promoter Score is
PNC Financial Services Group, Inc. is a Pittsburgh-based financial services corporation, with assets as of December 31, 2016 of approximately $366 billion, as well as deposits of approximately $249 billion. PNC operations include a regional banking franchise operating primarily in nineteen states and the District of Columbia with 2,520 branches and 9,024 ATMs, specialized financial businesses serving companies and government entities, and asset management and processing businesses.
In the U.S., PNC is the fifth largest bank by number of branch offices, sixth largest by deposits, ninth largest by total assets, and fourth largest in number of ATMs.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If PNC Financial Services Group, Inc. (The) sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of PNC Financial Services Group, Inc. (The) with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of PNC Financial Services Group, Inc. (The) based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.