PLDT Inc.,, is the largest telecommunications and digital services company in the Philippines and the most known internet service provider. The latest consolidated service revenues reported for the first three quarters of 2016 is at ₱125.4 billion, and net income at ₱15.9 billion.
| Products | Cellular telephony Digital Services Fixed-line telephony Information technology Satellite communications Electricity distribution Broadcast media |
|---|---|
| Key people | Manuel V. Pangilinan (Chairman of the Board and President & CEO) |
| Founded | Manila, Philippine Islands (1928; 89 years ago (1928)) |
| Headquarters | Makati, Philippines |
| Traded as | PSE: TEL NYSE: PHI |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If PLDT Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of PLDT Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of PLDT Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.