Pizza Hut logo Pizza Hut Net Promoter Score 2017 Benchmarks

Last known Net Promoter Score is

78

Pizza Hut is an American restaurant chain and international franchise founded in 1958 by Dan and Frank Carney. Known for its Italian-American cuisine menu including pizza and pasta, as well as side dishes and desserts. The company has over 15,000 locations worldwide as of 2015, and is a subsidiary of Yum! Brands, Inc., one of the world's largest restaurant companies.

Quick facts about Pizza Hut

Number of locations 13,728 worldwide (excluding locations in China, operated by Yum! China, and India, operated by Yum! India) (as of 2015)
Founded June 15, 1958; 58 years ago (1958-06-15) Wichita, Kansas, U.S.
Products Italian-American cuisine pizza · pasta · Buffalo wings
Parent PepsiCo (1977–97) Yum! Brands (1997–present)
Headquarters 7100 Corporate Drive Plano, TX 75024, U.S.

Net Promoter Score for Top Brands compared with Pizza Hut

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Fast Food is 40.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Pizza Hut sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Pizza Hut with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

Track Segmented Customer Satisfaction with Customer.guru

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Consumer Brands / Fast Food companies with similar Net Promoter Score

Company Score
Pizza Hut 78
Starbucks 77
KFC 14
McDonald's -8

Other companies with Net Promoter Score similar to Pizza Hut

Net Promoter Score benchmark sources

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.