Piper Jaffray Companies is a full-service investment bank and asset management firm focused on mergers and acquisitions, financial restructuring, public offerings, public finance, institutional brokerage, investment management and securities research. Through its principal subsidiary, Piper Jaffray & Co., the company targets corporations, institutional investors, and public entities.
Based in Minneapolis, Minnesota, Piper Jaffray has 54 offices in the U.S., Europe and Asia. The company was founded in 1895.
In 2015, Forbes magazine recognized Piper Jaffray on its list of America's 50 Most Trustworthy Financial Companies. Piper Jaffray was also named 2014 Investment Bank of the Year by Mergers & Acquisitions Journal.
| Products | Investment Banking, Public Finance, Asset Management, Equity Sales & Trading, Fixed Income Services, Equity and Debt Capital Markets, Investment Research |
|---|---|
| Founded | Minneapolis, Minnesota 1895; 122 years ago (1895) |
| Headquarters | Minneapolis, Minnesota, United States |
| Key people | Andrew S. Duff, Chairman and CEO |
| Traded as | NYSE: PJC S&P 600 Component |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Investment Bankers / Brokers / Service is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Piper Jaffray Companies sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Piper Jaffray Companies with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Piper Jaffray Companies based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.
