Petrobras Argentina, the Brazilian energy conglomerate and now a subsidiary of Pampa Energia
The unit was established in 1993, and in 2001, expanded into 700 service stations with the purchase of Eg3 from the struggling Sociedad Comercial del Plata. Its purchase in 2003 of Petrolera Santa Fe/Pecom Energía from local industrialist Gregorio Pérez Companc allowed it to significantly expand into the local fossil fuel sector.
It expanded into electric grid operations with the purchase of a majority stake in Transener from PESA, though the group sold Transener to local entrepreneur Marcelo Mindlin in 2004. The company since operates in the energy area, focusing its business in the exploration and production of oil and gas, as well as the petrochemical and electricity production.
Currently, Petrobras Energía is the second largest oil company in Argentina, behind Repsol YPF, and is present in United States, Brazil, Bolivia, Ecuador, México, Peru and Venezuela.
The company is listed in Buenos Aires Stock Exchange and is part of Merval Index.
| Key people | José Fernando de Freitas, (Chairman) Ronaldo Batista Assunção, (CEO) |
|---|---|
| Products | Petroleum Natural gas Petrochemicals Electricity |
| Net income | US$ 125.2 Million (2012) |
| Headquarters | Buenos Aires, Argentina |
| Revenue | US$ 2.5 Billion (2012) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Oil & Gas Production is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Petrobras Argentina S.A. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Petrobras Argentina S.A. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Petrobras Argentina S.A. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.