Estimated Net Promoter Score is
Perficient, Inc. is a "digital transformation" consulting firm serving Global 2000 and enterprise customers throughout North America using digital experience, business optimization and industry solutions. In the past year, it has expanded its expertise in enterprise mobile applications, creative services, marketing, and strategy. Perficient has a presence across North America, Europe, India, and China. Their work includes information technology, management consulting, custom development, and platform implementations through partnerships with companies including IBM, Oracle, Microsoft, Salesforce.com and Adobe. The firm primarily performs project-based work, a large portion of which involves business intelligence and portal collaboration. Many of their customers look to use technology to support a product or service that is differentiating for them, so customization is a common service offered by the firm. Perficient also has offshore capabilities.
Perficient's clients have included AT&T, Bank of America, the Boy Scouts of America, Family Dollar, Lowe's, Piedmont Natural Gas, Wells Fargo, Allstate, Atlanta Gas Light, Chick-fil-A, Duke University, Electrolux, Garmin, Georgia-Pacific, Meijer, Pacific Life, Time Warner Cable, Shell Oil, Cox Communications, the US Navy, Northrup Grumman, the Texas Children's Hospital, Eagle Global Logistics, Chevron, Schlumberger, Sysco, and Reliant Energy.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / EDP Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Perficient, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Perficient, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Perficient, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.