PennyMac Loan Services, LLC, is an American residential mortgage company headquartered in Westlake Village, California and is the principal mortgage banking subsidiary of PennyMac Financial Services, Inc. PennyMac originated $22.0 billion in mortgage loans in 2012. On May 14, 2013, its parent was listed on the New York Stock Exchange under the ticker PFSI with a market capitalization of $346.06 million as of the close of the market on January 10, 2014. At the time of its IPO, PennyMac had more than 600 employees at its Moorpark headquarters, making it one of the largest private employers and biggest tenants in the city. PennyMac does not have a "brick and mortar" branch network. The company conducts its business through a consumer-direct model, which relies on the Internet and call center-based staff to acquire and interact with customers across the country.
PennyMac was founded in 2008 and was set up initially to do workouts on distressed loans, then later began refinancing and originating mortgages online and buying loans from smaller lenders. PennyMac is a separate organization from PennyMac Mortgage Investment Trust, a mortgage REIT. PennyMac is a member of the Russell 2000.
|Products||30-year fixed-rate mortgages, 15-year fixed-rate mortgages, FHA loans, VA loans, ARM loans, jumbo loans|
|Key people||The parent company (PFSI): Stan Kurland (CEO) David Spector, COO|
|Headquarters||Westlake Village, California, United States|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Finance: Consumer Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If PennyMac Financial Services, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of PennyMac Financial Services, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of PennyMac Financial Services, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.