Penn National Gaming, Inc. logo Penn National Gaming, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

-4

Penn National Gaming, Inc. is an operator of casinos and racetracks, based in Wyomissing, Pennsylvania. As of 2012, it owns and operates 26 facilities in 18 states, and manages one casino in Canada.

Quick facts about Penn National Gaming, Inc.

Key people Timothy J. Wilmot (President and CEO) Jay Snowden ( COO) William (BJ) Fair (Executive Vice President, Chief Financial Officer and Treasurer)
Headquarters Wyomissing, Pennsylvania, United States
Traded as NASDAQ: PENN S&P 600 component
Founded 1972; 45 years ago (1972)
Industry Casinos and Horse Racing

Net Promoter Score for Top Brands compared with Penn National Gaming, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Hotels / Resorts is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Penn National Gaming, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Penn National Gaming, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Penn National Gaming, Inc.

We have estimated the Net Promoter Score of Penn National Gaming, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.