Pegasystems Inc. is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management. Pegasystems specializes in the following industries: financial services, life sciences, healthcare, manufacturing, insurance, government, high tech, communications and media, energy, and utilities. The company announced in 1996 that it would be publicly traded on the NASDAQ stock exchange. Since 2010, the company has acquired a number of companies including Antenna Software, Firefly, OpenSpan, MeshLabs, and Chordiant. The company's core product is the Pega 7 software platform.
|Products||Customer Relationship Management (CRM), Business Process Management (BPM), customer service, marketing, sales, and robot process automation|
|Headquarters||Cambridge, Massachusetts, United States|
|Net income||US$ 36.3 million (2015)|
|Revenue||US$ 683 million (2015)|
|Key people||Alan Trefler (CEO)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / EDP Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Pegasystems Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Pegasystems Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|TD Bank||Financial Services / Banking||10|
|Yahoo!||Consumer Brands / Internet||9|
|Lyft||Travel and Hospitality / Car Rental||9|
|Blockbuster on Demand||Consumer Brands / Entertainment||11|
|Showtime||Consumer Brands / Entertainment||11|
|KPN||Telecommunications / Wireless Carrier||11|
|Consumer Brands / Internet||11|
|Allianz||Financial Services / Banking||8|
|Visa||Financial Services / Credit cards||8|
|J.P. Morgan||Financial Services / Banking||8|
We have estimated the Net Promoter Score of Pegasystems Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.