Patterson Companies Inc is a medical supplies conglomerate primarily in the business of veterinary and dental products. Since 2003 it also distributes general medical rehabilitative devices like braces and wheel chairs. Traditionally a dental company it diversified its business at the turn of the millennium when it acquired 55-year-old company JA Webster Inc, a distributor of veterinary products. That business segment. The company operates directly in only the US and Canada.
In 2008 it was noted as having one of the lowest debt ratios among companies in the health care sector. Patterson was also a member of the Nasdaq-100 until December 10, 2010 when it and six other companies were replaced. The Nasdaq-100 is composed of the 100 largest non financial stocks traded on the Nasdaq.
Patterson is the distribution company for Sirona Dental Systems, one of the world's biggest dental equipment manufacturers. More recently the company has been active in making acquisitions abroad; On June 17, 2010 Patterson Medical purchased the rehabilitation part of Ireland-based DCC Healthcare. The new companies were added to its Homecraft Rolyan unit in the UK.
|Divisions||18 sub, 3 div Patterson Dental Supply, Inc. Patterson Veterinary Supply, Inc. Patterson Medical Supply, Inc.|
|Key people||Peter L. Frechette Chair Scott Anderson Pres,CEO,dir R. Stephen Armstrong CFO|
|Industry||Dental equipment Rehabilitation Veterinary pharmaceuticals|
|Founded||1878 (Patterson Dental) Milwaukee, Wisconsin|
|Headquarters||Mendota Heights, Minnesota, United States|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Wholesalers: Health Care is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Patterson sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Patterson with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Patterson based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.