Patriot Transportation is an American trucking and real estate holding company based in Jacksonville, Florida. Through its affiliates, Patriot specializes in moving freight consisting mainly of petroleum products and other liquids and also dry bulk commodities. FRP Development Corp, the companies real estate division, acquires, constructs, leases and manages land and commercial buildings. As of September 30, 2013, Patriot Transportation had approximately $287.1 million in total assets.
|Founded||Jacksonville, United States (1988) spin-off of Florida Rock Industries|
|Key people||John D. Baker II (Chairman) Thompson S. Baker II (CEO)|
|Revenue||US$ 139.774 million (FY 2013)|
|Total assets||US$ 287.093 million (FY 2013)|
|Total equity||US$ 192.646 million (FY 2013)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation / Trucking Freight / Courier Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Patriot Transportation Holding, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Patriot Transportation Holding, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Patriot Transportation Holding, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.