Partner Communications Company Ltd., is a mobile network operator, internet Wi-Fi and fixed telephony service provider in Israel. It was formerly operating under the Orange brand name until 16 February 2016.
The company’s shares are traded on NASDAQ and the Tel Aviv Stock Exchange, where it is a constituent of the TA-25 Index; since August 2009, Scailex Corporation controls 51% of its shares.
|Founder||Hutchison Telecommunications International Limited, Elbit and Eurocom|
|Owner||Free float (69.8%) S.B. Israel Telecom (30.2%)|
|Revenue||₪897 million (2016) ₪1,044 million (2015)|
|Operating income||₪692 million (2016) ₪757 million (2015)|
|Net income||₪26 million (2016) ₪9 million (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Partner Communications Company Ltd. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Partner Communications Company Ltd. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Partner Communications Company Ltd. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.