Pampa Energia S.A. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is


Pampa Energía is the largest electricity company in Argentina, which through its subsidiaries participates in the generation, transmission and distribution of electricity. The company was founded in 2005, and is based in Buenos Aires.

The generation segment of the company has an installed capacity of approximately 2,217 MW, representing 7.5% of installed capacity in Argentina. In the transmission segment, Pampa co-controls Transener, the operator of the largest network of high voltage transmission in Argentina, covering about 10,155 km of high voltage lines through Transba, its subsidiary. The distribution segment consists of Edenor, the largest electricity distributor in Argentina. A former State enterprise privatized in 1992, Edenor serves more than 2,500,000 customers in a concession area covers the north of Buenos Aires and north of Greater Buenos Aires.

The company is listed in Buenos Aires Stock Exchange, and is part of Merval Index as the third-most heavily weighted stock. In addition, Pampa has a program of ADSs on October 9, 2009.

Quick facts about Pampa Energia S.A.

Key people

Marcelo Mindlin (Chairman), Ricardo Torres (Co-CEO), Gustavo Mariani (Co-CEO), Damián Mindlin (Executive VP)


Electric power transmission Electricity distribution Gas transportation


Edenor Transener Petrobras Argentina TGS Petrolera Pampa


Oil, Natural Gas, Electric power


2005; 12 years ago (2005)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Pampa Energia S.A.'s estimated NPS of 12 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Electric Utilities: Central is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Pampa Energia S.A. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Pampa Energia S.A. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

What is Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.

We have founded in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues. is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Pampa Energia S.A.

Company Industry Score
DirecTV Telecommunications / Cable/TV service 12
MTV Consumer Brands / Entertainment 12
AXA Financial Services / Banking 12
Showtime Consumer Brands / Entertainment 11
KPN Telecommunications / Wireless Carrier 11
Blockbuster on Demand Consumer Brands / Entertainment 11
Google Consumer Brands / Internet 11
Netflix Consumer Brands / Entertainment 13
TD Bank Financial Services / Banking 10
Liberty Mutual Insurance / Health and Life Insurance 14

We have estimated the Net Promoter Score of Pampa Energia S.A. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.