Estimated Net Promoter Score is
Pampa Energía is the largest electricity company in Argentina, which through its subsidiaries participates in the generation, transmission and distribution of electricity. The company was founded in 2005, and is based in Buenos Aires.
The generation segment of the company has an installed capacity of approximately 2,217 MW, representing 7.5% of installed capacity in Argentina. In the transmission segment, Pampa co-controls Transener, the operator of the largest network of high voltage transmission in Argentina, covering about 10,155 km of high voltage lines through Transba, its subsidiary. The distribution segment consists of Edenor, the largest electricity distributor in Argentina. A former State enterprise privatized in 1992, Edenor serves more than 2,500,000 customers in a concession area covers the north of Buenos Aires and north of Greater Buenos Aires.
The company is listed in Buenos Aires Stock Exchange, and is part of Merval Index as the third-most heavily weighted stock. In addition, Pampa has a program of ADSs on October 9, 2009.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Electric Utilities: Central is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Pampa Energia S.A. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Pampa Energia S.A. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Pampa Energia S.A. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.