Pampa Energia S.A. logo Pampa Energia S.A. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

12

Pampa Energía is the largest electricity company in Argentina, which through its subsidiaries participates in the generation, transmission and distribution of electricity. The company was founded in 2005, and is based in Buenos Aires.

The generation segment of the company has an installed capacity of approximately 2,217 MW, representing 7.5% of installed capacity in Argentina. In the transmission segment, Pampa co-controls Transener, the operator of the largest network of high voltage transmission in Argentina, covering about 10,155 km of high voltage lines through Transba, its subsidiary. The distribution segment consists of Edenor, the largest electricity distributor in Argentina. A former State enterprise privatized in 1992, Edenor serves more than 2,500,000 customers in a concession area covers the north of Buenos Aires and north of Greater Buenos Aires.

The company is listed in Buenos Aires Stock Exchange, and is part of Merval Index as the third-most heavily weighted stock. In addition, Pampa has a program of ADSs on October 9, 2009.

Quick facts about Pampa Energia S.A.

Key people Marcelo Mindlin (Chairman), Ricardo Torres (Co-CEO), Gustavo Mariani (Co-CEO), Damián Mindlin (Executive VP)
Services Electric power transmission Electricity distribution Gas transportation
Subsidiaries Edenor Transener Petrobras Argentina TGS Petrolera Pampa
Products Oil, Natural Gas, Electric power
Founded 2005; 12 years ago (2005)

Net Promoter Score for Top Brands compared with Pampa Energia S.A.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Electric Utilities: Central is 0.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Pampa Energia S.A. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Pampa Energia S.A. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

Track Segmented Customer Satisfaction with Customer.guru

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Other companies with Net Promoter Score similar to Pampa Energia S.A.

We have estimated the Net Promoter Score of Pampa Energia S.A. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.