Palo Alto Networks, Inc. is a network and enterprise security company based in Santa Clara, California. The company’s core products are a platform that includes advanced firewalls designed to provide network security, visibility, and granular control of network activity based on application, user, and content identification and cloud-based offerings that extend those firewalls to cover other aspects of security.
|Key people||Mark D. McLaughlin (CEO) Nir Zuk Founder and CTO Rajiv Batra Founder and Vice President, Engineering|
|Revenue||USD 1.4 Billion (FY 2016)|
|Headquarters||Santa Clara, CA, U.S.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Hardware is 65.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Palo Alto Networks sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Palo Alto Networks with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Wolseley core business||Manufacturing||68|
|Palo Alto Networks||Technology / Hardware||68|
|JetBlue||Travel and Hospitality / Airlines||68|
|Softcat||Technology / Software||67|
|PlanSource||Insurance / Health and Life Insurance||67|
|Samsung||Consumer Brands / Electronics||67|
|Duke's Fuqua School of Business||Education||67|
|Stafford Hospital||Healthcare / Hospitals and Care institutions||67|
|TNT Express Indonesia||Logistics / Delivery/postal services||67|
|Peak 10||Technology / Hardware||67|