Pall Corporation, headquartered in Port Washington, New York, is a global supplier of filtration, separations and purification products. Total revenues for fiscal year 2014 were $2.8 billion, with $103 million spent on R&D. Pall Corporation's business is split into two broad groups: Life Sciences. These business groups provide fluid management products and systems to customers in biotechnology, pharmaceutical, transfusion medicine, energy, electronics, municipal and industrial water purification, aerospace, transportation and broad industrial markets.
The company was founded by David B. Pall in 1946 as Micro Metallic Corporation.
|Key people||Jennifer Honeycutt President & CEO Martin A. Smith Chief Technology Officer Yves Baratelli President, Pall Life Sciences Ruby R. Chandy President, Pall Industrial Michael Egholm Ph.D. President, BioPharmaceuticals Todd Barrett VP, Pall Aerospace Naresh Narasimhan President, Pall Asia Roya Behnia Senior Vice President, General Counsel & Corporate Secretary Kenneth V. Camarco Senior Vice President, Global Supply Chain and Business Systems Hanjoon Alex Kim Sr. Vice President, Corporate Strategy Angelina Rouse Chief Accounting Officer|
|Headquarters||Port Washington, New York, United States|
|Net income||US $ 315.5 Million (FY 2011)|
|Revenue||US $ 2.74 Billion (FY 2011)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Industrial Machinery is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Pall sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Pall with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Pall based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.