Pacific Gas & Electric Co. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

11

The Pacific Gas and Electric Company with publicly traded stock that is headquartered in the Pacific Gas & Electric Building in San Francisco. PG&E provides natural gas and electricity to most of the northern two-thirds of California, from Bakersfield almost to the Oregon border which represents 5.2 million households.:27 PG&E is overseen by the California Public Utilities Commission. It is the leading subsidiary of the holding company PG&E Corporation which has a market capitalization of $29.37 billion. It was founded by George H. Roe during the period after California's Gold Rush and by 1984 was the United States "largest electric utility business". PG&E is one of three regulated, investor-owned utilities s in California—the other two being Southern California Edison and Sempra Energy's San Diego Gas & Electric.

Quick facts about Pacific Gas & Electric Co.

Headquarters

Pacific Gas & Electric Building San Francisco, California, United States

Traded as

NYSE: PCG DJUA Component S&P 500 Component

Key people

Geisha Williams, president and CEO

Revenue

US$ 14.956 Billion (2011)

Operating income

US$ 1.942 Billion (2011)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Pacific Gas & Electric Co.'s estimated NPS of 11 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Power Generation is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Pacific Gas & Electric Co. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Pacific Gas & Electric Co. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Pacific Gas & Electric Co.

Company Industry Score
Showtime Consumer Brands / Entertainment 11
Google Consumer Brands / Internet 11
Blockbuster on Demand Consumer Brands / Entertainment 11
KPN Telecommunications / Wireless Carrier 11
TD Bank Financial Services / Banking 10
DirecTV Telecommunications / Cable/TV service 12
AXA Financial Services / Banking 12
MTV Consumer Brands / Entertainment 12
Yahoo! Consumer Brands / Internet 9
Lyft Travel and Hospitality / Car Rental 9

We have estimated the Net Promoter Score of Pacific Gas & Electric Co. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.