Estimated Net Promoter Score is
P.A.M. Transportation Services Inc. is an irregular route over-the-road trucking company that is based in Tontitown, Arkansas. Founded in April 1980, P.A.M’s current service area covers the lower continental 48 states as well as the southern parts of Ontario, Canada. In the early 1990s, P.A.M. began providing transportation services to Mexico under agreements with several Mexican trucking carriers.
P.A.M. Transport serves clients primarily in the automotive, manufacturing, and retail industries and its primary freight consists of general commodities, automotive parts, and heating and air conditioning units. According to the Hoovers financial data on this company, P.A.M.’s company name stands for Pretty Awesome Mileage, yet according to the company's own FAQ on their website, P.A.M. is short for the company founder's initials, Paul Allen Maestri.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation / Trucking Freight / Courier Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If P.A.M. Transportation Services, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of P.A.M. Transportation Services, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of P.A.M. Transportation Services, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.