Oxford Industries, Inc. logo Oxford Industries, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

1

Oxford Industries, Inc. is a publicly traded clothing company in the United States that specializes in high-end clothing and apparel. The company carries many major labels, including Tommy Bahama, Lilly Pulitzer, Southern Tide, and Lanier Apparel. The Lanier Apparel division designs and markets products for Billy London and Oxford Golf brands.

Quick facts about Oxford Industries, Inc.

Subsidiaries Tommy Bahama Lilly Pulitzer Southern Tide Lanier Apparel
Traded as NYSE: OXM S&P 600 Component
Revenue US $1,022.59 million (2017)
Industry Textile, Apparel Clothing
Key people Thomas C. Chubb III, CEO

Net Promoter Score for Top Brands compared with Oxford Industries, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Non-Durables / Apparel is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Oxford Industries, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Oxford Industries, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Oxford Industries, Inc.

We have estimated the Net Promoter Score of Oxford Industries, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.