Orbital ATK Inc. is an American aerospace manufacturer and defense industry company. It was formed in 2015 from the merger of Orbital Sciences Corporation and parts of Alliant Techsystems. Orbital ATK designs, builds and delivers space, defense and aviation-related systems to customers around the world both as a prime contractor and as a merchant supplier. It has workforce of approximately 12,000 employees dedicated to aerospace and defense including about 4,000 engineers and scientists; 7,000 manufacturing and operations specialists; and 1,000 management and administration personnel.
|Key people||David W. Thompson (President and CEO) Blake E. Larson (COO) Garrett E. Pierce (CFO) Antonio L. Elias (CTO)|
|Headquarters||45101 Warp Drive, Dulles, Virginia, United States|
|Predecessors||Alliant Techsystems Orbital Sciences Corporation|
|Founded||February 9, 2015 (2015-02-09)|
|Traded as||NYSE: OA S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Aerospace and Defense is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Orbital ATK sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Orbital ATK with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Orbital ATK based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.