OneDrive is a file-hosting service operated by Microsoft as part of its suite of online services. It allows users to store files as well as other personal data like Windows settings or BitLocker recovery keys in the cloud. Files can be synced to a PC and accessed from a web browser or a mobile device, as well as shared publicly or with specific people.
OneDrive offers 5 GB of storage space free of charge; additional storage can be added either separately or through subscriptions to other Microsoft services including Office 365 and Groove Music.
|Launched||August 1, 2007; 9 years ago (2007-08-01)|
|Type of site||File hosting service|
|Available in||107 languages|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Software is 58.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If OneDrive sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of OneDrive with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|IBM SPSS||Technology / Software||45|
|Microsoft||Technology / Software||45|
|Barnes & Noble||Consumer Brands / Retail/E-tail||45|
|octobre||Insurance / Other||45|
|SunTrust||Financial Services / Banking||45|
|Jack Daniels||Consumer Brands / FMCG||45|
|Burberry||Consumer Brands / Retail/E-tail||45|
|VMWare||Technology / Software||45|
|Gucci||Consumer Brands / Retail/E-tail||45|
|TUI||Travel and Hospitality / Other||45|