One Liberty Properties, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

16

Liberty Place is a skyscraper complex in Philadelphia, Pennsylvania, United States. The complex is composed of a 61-story, 945-foot skyscraper called Two Liberty Place, a two-story shopping mall called the Shops at Liberty Place, and the 14-story Westin Philadelphia Hotel. Prior to the construction of Liberty Place, there was a "gentlemen's agreement" not to build any structure in Center City higher than the statue of William Penn on top of Philadelphia City Hall. The tradition lasted until 1984 when developer Willard G. Rouse III of Rouse & Associates announced plans to build an office building complex that included two towers taller than City Hall. There was a great amount of opposition to the construction of the towers with critics believing breaking the height limit would lead to construction of many more tall skyscrapers, ruining the livability and charm of Center City. Despite the opposition, construction of One Liberty Place was approved and the first phase of the project began in 1985 and was completed in 1987. When One Liberty Place was completed, it was the tallest skyscraper in Philadelphia.

Quick facts about One Liberty Properties, Inc.

Owner

Sunbelt Management Parkway Properties Inc. Teacher Retirement System of Texas Falcone Group HEI Hospitality

Groundbreaking

Phase 1: May 13, 1985 Phase 2: February 16, 1988

Floor area

111,483 square metres (1,199,990 sq ft)

Architectural

945 feet (288 m) / 848 feet (258 m)

Completed

Phase 1: 1987 Phase 2: 1990

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is One Liberty Properties, Inc.'s estimated NPS of 16 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Real Estate Investment Trusts is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If One Liberty Properties, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of One Liberty Properties, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to One Liberty Properties, Inc.

Company Industry Score
3 Mobile Telecommunications / Wireless Carrier 16
Morgan Stanley Financial Services / Banking 16
Sainsburys Consumer Brands / Grocery 16
FlexiGroup Financial Services / Banking 15
HBO Consumer Brands / Entertainment 15
PNC Banks Financial Services / Banking 15
AT&T Telecommunications / Cable/TV service 15
Sprite Consumer Brands / FMCG 17
TSB Bank Financial Services / Banking 17
Starz Consumer Brands / Entertainment 17

We have estimated the Net Promoter Score of One Liberty Properties, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.