October Sky is a 1999 American biographical film directed by Joe Johnston, starring Jake Gyllenhaal, Chris Cooper, Chris Owen, and Laura Dern. It is based on the true story of Homer H. Hickam, Jr., a coal miner's son who was inspired by the launch of Sputnik 1 in 1957 to take up rocketry against his father's wishes and eventually became a NASA engineer.
Most of the film was shot in rural East Tennessee, including Oliver Springs, Harriman and Kingston in Morgan and Roane counties. The movie received a positive critical reception and is still celebrated in the regions of its setting and filming.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Insurance / Other is 45.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If octobre sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of octobre with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|IBM SPSS||Technology / Software||45|
|Microsoft||Technology / Software||45|
|Barnes & Noble||Consumer Brands / Retail/E-tail||45|
|octobre||Insurance / Other||45|
|SunTrust||Financial Services / Banking||45|
|Jack Daniels||Consumer Brands / FMCG||45|
|Burberry||Consumer Brands / Retail/E-tail||45|
|VMWare||Technology / Software||45|
|Gucci||Consumer Brands / Retail/E-tail||45|
|TUI||Travel and Hospitality / Other||45|