Estimated Net Promoter Score is
Och-Ziff Capital Management Group is an American hedge fund manager and global alternative asset management firm. The firm operates multiple investment strategies, including merger arbitrage, convertible arbitrage, equity restructuring, credit and distressed investments, private investments, and real estate. It has 400 employees worldwide including offices in New York City, London, Hong Kong, Mumbai, and Beijing.
As of February 2017, the firm has around than $33 billion in assets under management.
Och-Ziff Capital Management Group was under investigation since 2011 in regard to the Foreign Corruption Practice Act for bribery and corruption in African countries over the period of 2008-2012. On Thursday, September 29, 2016, following plea discussions, the company agreed to pay the Department of Justice and the U.S. Securities and Exchange Commission a total of $412 Million for criminal and civil violations.
The terms of the SEC agreement meant that the company pled guilty to the charges of violating the Foreign Corrupt Practices Act and bribing senior government officials in several countries in Africa.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Investment Managers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Och-Ziff Capital Management Group LLC sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Och-Ziff Capital Management Group LLC with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Och-Ziff Capital Management Group LLC based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.