Oceaneering International, Inc. is a subsea engineering and applied technology company based in Houston, Texas, U.S. that provides engineered services and hardware to customers who operate in marine, space, and other environments.
Oceaneering's business offerings include remotely operated vehicle services, specialty oilfield subsea hardware, deepwater intervention and manned diving services, non-destructive testing and inspections, engineering and project management, and surveying and mapping services. Its services and products are marketed worldwide to oil and gas companies, government agencies, and firms in the aerospace, marine engineering and construction industries.
|Products||ROV services Subsea oilfield hardware Deepwater intervention Manned diving services Non-destructive testing Engineering/Project Management Survey and Mapping Services|
|Key people||Kevin McEvoy (President and CEO), John Huff (Chairman)|
|Industry||Oil and Gas Equipment, Services|
|Headquarters||Houston, Texas, United States|
|Traded as||NYSE: OII S&P 400 component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Oil and Gas Equipment, Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Oceaneering International sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Oceaneering International with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Oceaneering International based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.