Ocean Rig UDW Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

5

Ocean Rig UDW Inc. is an operator of semi-submersible oil rigs and UDW drillships based in Athens, Greece. The company also maintains offices in Luanda, Angola, Jersey, Rio de Janeiro, Brazil and Stavanger, Norway..

The company has two semi-submersibles, the Leiv Eiriksson and Eirik Raude, and four ultra deepwater drill ships "Ocean Rig Olympia", "Ocean Rig Mykonos", "Ocean Rig Poseidon" and "Ocean Rig Corcovado". Four further ultra deep water drill ships are currently under construction with three due for completion in 2013, and one in 2015.

Areas of operation as of 2012 are Brazil, West Africa, East Africa and the Norwegian sector.

The company was established in 1996 as Ocean Rig ASA. Ocean Rig was listed on the Oslo Stock Exchange in 1997–2008. Since 2011 it is listed in NASDAQ. In 2007–2008, 74% of the company is owned by DryShips Inc, controlled by Greek-American shipping tycoon George Economou.

In 2011 the Leiv Eirikson finished operations the Black Sea on contract to Petrobras and TPAO and went to the Arctic on contract to Cairn Energy. In 2012 Leiv Eirikson is drilling in the East Falklands Basin. The Eirik Raude is in Ghana on contract to Tullow Oil. Both semi-submersible drilling rigs are based on the proprietary Bingo 9000 design. The rigs have a water depth capacity of 10,000 feet and variable deck load of 7,000 tonnes.

Quick facts about Ocean Rig UDW Inc.

Key people

George Economou (CEO, Chairman)

Revenue

US$2.185 billion (2014)

Operating income

US$499.3 million (2014)

Net income

US$259.8 million (2014)

Total assets

US$8.042 billion (2014)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Ocean Rig UDW Inc.'s estimated NPS of 5 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Energy / Oil & Gas Production is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Ocean Rig UDW Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Ocean Rig UDW Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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We have estimated the Net Promoter Score of Ocean Rig UDW Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.