Oaktree Capital Management is an American global asset management firm specializing in alternative investment strategies. Oaktree emphasizes an opportunistic, value-oriented, and risk-controlled approach to investments in distressed debt, corporate debt, control investing, convertible securities, real estate and listed equities. As of December 31, 2015, the company managed $97 billion, primarily on behalf of public funds, pension funds, foundations, corporate and insurance companies, endowments, and sovereign wealth funds. On April 12, 2012, Oaktree Capital Group LLC became listed on the NYSE: OAK.
The firm was co-founded in 1995 by a group who had formerly worked together at the TCW Group starting in the 1980s. Oaktree quickly established a reputation in the high-yield and distressed-debt markets. As of December 31, 2015 it has over 900 employees and 17 offices in Los Angeles, where it is headquartered, London, New York City, Hong Kong, Stamford, Tokyo, Luxembourg, Paris, Frankfurt, Singapore, Seoul, Beijing, Amsterdam, Dubai, Houston, and Shanghai.
|Key people||Howard Marks (Co-Chairman) Bruce Karsh (Co-Chairman and CIO) John Frank (Vice Chairman) Jay Wintrob (CEO)|
|Founders||Howard Marks, Bruce Karsh, Steve Kaplan, Larry Keele, Richard Masson, Sheldon Stone|
|AUM||US$97 billion (as of December 31, 2015)|
|Founded||April 1995; 22 years ago (1995-04)|
|Headquarters||Los Angeles, California, USA|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Securities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Oaktree Capital Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Oaktree Capital Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Oaktree Capital Group based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.