NxStage Medical, Inc. is a publicly traded company located in Lawrence, Massachusetts. It is a medical device company that develops, manufactures and markets systems for the treatment of end-stage renal disease, acute kidney failure and fluid overload.
In April 2002, IFS signed a contract with NxStage Medical, to provide IFS Applications business software to support the company's growing medical device business.
In 2005, NxStage Medical received expanded 510 clearance from the FDA for its System One portable daily hemodialysis device. On Nov 2, 2005, NxStage Medical, Inc. received the Nixon Peabody/Smith & Nephew Medical Device Innovation Award in the Start-Up category from the Massachusetts Medical Device Industry Council. It received an "honorable mention" in the Wall Street Journal's 2006 Technology Innovation Awards.On Nov 27, 2006, NxStage Medical, Inc. appointed Robert S. Brown as Chief Financial Officer effective immediately.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care / Biotechnology: Electromedical & Electrotherapeutic Apparatus is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If NxStage Medical, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of NxStage Medical, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of NxStage Medical, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.