Nvidia Corporation for the gaming and professional markets, as well as system on a chip units "Radeon" products. Nvidia expanded its presence in the gaming industry with its handheld SHIELD Portable, SHIELD Tablet and SHIELD Android TV.
Since 2014, Nvidia has shifted to become a platform company focused on four markets – gaming, professional visualization, data centers and auto.
In addition to GPU manufacturing, Nvidia provides parallel processing capabilities to researchers and scientists that allow them to efficiently run high-performance applications. They are deployed in supercomputing sites around the world. More recently, It has moved into the mobile computing market, where it produces Tegra mobile processors for smartphones and tablets as well as vehicle navigation and entertainment systems. In addition to AMD, its competitors include Intel, Qualcomm and ARM.
Nvidia is now focused on artificial intelligence.
|Key people||Jen-Hsun Huang (President & CEO) Colette M. Kress (CFO)|
|Products||Graphics processing units Chipsets Video Game Consoles|
|Traded as||NASDAQ: NVDA NASDAQ-100 Component S&P 500 Component|
|Industry||Semiconductors Video games Consumer electronics|
|Founder||Jen-Hsun Huang Chris Malachowsky Curtis Priem|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Semiconductors and Other Electronic Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Nvidia sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Nvidia with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|marks & spencer||Consumer Brands / Grocery||-10|
|Golomt Bank||Financial Services / Banking||-11|
|Ziggo||Telecommunications / Other||-11|
|Amazon Prime||Consumer Brands / Entertainment||-11|
|Wells Fargo & Company||Financial Services / Banking||-12|
|US Airways||Travel and Hospitality / Airlines||-8|
|Tesco||Consumer Brands / Grocery||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|UPC||Telecommunications / Other||-13|
|ITV||Telecommunications / Cable/TV service||-13|
We have estimated the Net Promoter Score of Nvidia based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.