Nutanix is a cloud computing software company that sells what it calls hyper-converged infrastructure appliances and software-defined storage. Nutanix collapses traditional silos of server, storage, networking, virtualization, and datacenter management into a more integrated system.
Nutanix was founded in 2009 by Dheeraj Pandey, Mohit Aron and Ajeet Singh. In early 2013 Aron left Nutanix to start Cohesity, a privately held enterprise storage company.
Venture capital firms invested $312.2 million over five rounds of funding. Nutanix reached a $1 billion valuation by 2013, which made it known as a "unicorn startup". It raised $140 million in a Series E round of financing in 2014, valuing the company at approximately $2 billion.
Nutanix filed for an initial public offering in December 2015, reporting a net loss in its fiscal year ending July 2015 of $126 million. It reported about 1800 employees as of April 2016. Updated registration statements were published several more times, including one on August 16, 2016, showing growing losses as well as revenue, along with positive cash flow from operations. Later in August 2016, Nutanix announced it had acquired PernixData.
|Key people||Dheeraj Pandey, co-founder and CEO Sudheesh Nair, President|
|Industry||Distributed Computing and Storage virtualization|
|Founder||Dheeraj Pandey, Mohit Aron, Ajeet Singh|
|Headquarters||San Jose, California, United States|
|Products||Enterprise Cloud Platform|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Other is 54.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Nutanix sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Nutanix with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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