Nuance Communications, Inc. logo Nuance Communications, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

6

Nuance Communications is an American multinational computer software technology corporation, headquartered in Burlington, Massachusetts, United States on the outskirts of Boston, that provides speech and imaging applications. Current business products focus on server and embedded speech recognition, telephone call steering systems, automated telephone directory services, medical transcription software and systems, optical character recognition software, and desktop imaging software. The company also maintains a small division which does software and system development for military and government agencies.

Nuance merged with its competitor in the commercial large-scale speech application business, ScanSoft, in October 2005. ScanSoft was a Xerox spin-off that was bought in 1999 by Visioneer, a hardware and software scanner company, which adopted ScanSoft as the new merged company name. The original ScanSoft had its roots in Kurzweil Computer Products, a software company that developed the first omni-font character recognition system.

Quick facts about Nuance Communications, Inc.

Products Productivity applications, OCR, speech synthesis, speech recognition, PDF, consulting, government contracts
Key people Chairman and CEO: Paul Ricci Executive Vice President: Bruce Bowden
Headquarters Burlington, Massachusetts, United States
Founded 1992; 25 years ago (1992) as Visioneer
Net income -$0.013 Billion (2016)

Net Promoter Score for Top Brands compared with Nuance Communications, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Computer Software: Prepackaged Software is 0.



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The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

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On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

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Other companies with Net Promoter Score similar to Nuance Communications, Inc.

We have estimated the Net Promoter Score of Nuance Communications, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

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