NTT DOCOMO, Inc. is the predominant mobile phone operator in Japan. The name is officially an abbreviation of the phrase, "do communications over the mobile network", and is also from a compound word dokomo, meaning "everywhere" in Japanese. Docomo provides phone, video phone services. The company's headquarters are in the Sanno Park Tower, Nagatachō, Chiyoda, Tokyo. At the beginning of 2015, it was the fourth largest public company in Japan when measured by market capitalization.
Docomo was spun off from Nippon Telegraph and Telephone and 800 MHz, paging, and satellite. Docomo ceased offering a PHS service on January 7, 2008.
|Traded as||TYO: 9437 NYSE: DCM LSE: NDCM TOPIX Core 30 Component|
|Subsidiaries||NTT Docomo USA Docomo Service Tata DoCoMo(26.5%) Robi|
|Parent||Nippon Telegraph and Telephone Corporation (60.24%)|
|Headquarters||Sanno Park Tower Nagatachō, Chiyoda, Tokyo, Japan|
|Founded||August 14, 1991; 25 years ago (1991-08-14)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Radio And Television Broadcasting And Communications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If NTT DOCOMO, Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of NTT DOCOMO, Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of NTT DOCOMO, Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.