NTN Buzztime is a company that produces interactive entertainment across many different platforms. Its most well-known product, simply called Buzztime, and formerly known as the NTN Network, since 1985, broadcasts trivia and other games via broadband over a national network to over 3,800 bars and restaurants in the United States, Canada and the Caribbean. Operations in the UK were discontinued in 2008. Typically, independently owned bars and restaurants offer Buzztime. It is, however, offered by each outlet of two major U.S. chains, Buffalo Wild Wings and Damon's Grill. It is also carried at limited T.G.I. Friday's and Applebee's locations. Buzztime offers several different kinds of trivia games based on a variety of subjects, including pop culture, entertainment, world history, geography, sports and music, as well as general trivia games with questions in many categories.
NTN Buzztime, Inc. is based in Carlsbad, California. The company was founded as Alroy Industries and formerly went by the name NTN Communications, Inc. from 1985 to 2005.
|Key people||Ram Krishnan, CEO and Director|
|Traded as||NYSE MKT: NTN|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Broadcasting is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If NTN Buzztime, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of NTN Buzztime, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Netflix||Consumer Brands / Entertainment||13|
|DirecTV||Telecommunications / Cable/TV service||12|
|AXA||Financial Services / Banking||12|
|MTV||Consumer Brands / Entertainment||12|
|Liberty Mutual||Insurance / Health and Life Insurance||14|
|KFC||Consumer Brands / Fast Food||14|
|Lidl||Consumer Brands / Grocery||14|
|Blockbuster on Demand||Consumer Brands / Entertainment||11|
|Consumer Brands / Internet||11|
|KPN||Telecommunications / Wireless Carrier||11|
We have estimated the Net Promoter Score of NTN Buzztime, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.