Estimated Net Promoter Score is
Peter V. Leparulo is the CEO and Chairman of Novatel Wireless, Inc.
He was Chief Executive Officer from January 2003 to November 2006, a director at Novatel since May 2003 and Executive Chairman of the Board since November 2006. He has been profiled in Forbes magazine. A 2007 Forbes story cautioned investors about putting money in the company because Leparulo and Dan Halvorson, the company's chief financial officer, both resigned within a year of each other. The article said, "These men are credited with turning Novatel Wireless around during the difficult times and giving the company renewed direction. With the CFO gone and Leparulo no longer the CEO, there is more concern about Novatel's leadership. Also, the CFO quitting it is almost never a good sign." Leparulo remained at the company as its executive chairman. Leparulo returned to the Chief Executive position in April 2008. He had a $400,000 salary and received 150,000 stock options for a combined total compensation estimated to be around 3.5 million dollars in 2007. He holds a Bachelor of Science from Colgate University and a Juris Doctor from Case Western Reserve University.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Durables / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Novatel Wireless, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Novatel Wireless, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Novatel Wireless, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.