Nord Anglia Education, commonly referred to as Nord Anglia, is a provider of international schools. Nord Anglia Education operates 43 schools globally for children between the ages of 2 and 18, with over 37,000 students across 15 countries. Roughly 64% of students come from expat families while 36% are children of local families.
Nord Anglia schools educate children at preschool, primary, and secondary level. Most schools within the organization follow a curriculum based on the National Curriculum of England Schools offering IGCSEs and the International Baccalaureate. In some locations, A-levels, the French Baccalaureate and the Swiss Maturité are also offered.
Originally headquartered in the UK, Nord Anglia Education moved its central operations to Hong Kong in 2012. It currently employs 8000 people around the world.
In 2015, Nord Anglia Education announced a collaboration with The Juilliard School to enrich performing arts education for nursery to year 13 students in its schools. One year after, Nord Anglia Education announced a new approach to teaching the interdisciplinary subjects of STEAM fields in collaboration with MIT. The collaboration is being piloted in 13 schools for the 2016/17 academic year and will be expanded to all schools in the 2017/18 academic year.
|Key people||Andrew Fitzmaurice (CEO)|
|Headquarters||Hong Kong, China|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Other Consumer Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Nord Anglia Education, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Nord Anglia Education, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
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We have estimated the Net Promoter Score of Nord Anglia Education, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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