Norbord Inc. is a manufacturer of wood-based panels and the world’s largest producer of Oriented Strand Board and related value-added products. Norbord has assets of approximately $1.7 billion and employs approximately 2,600 people at 17 plant locations in the United States, Canada and Europe. Norbord is a publicly traded company listed on the Toronto Stock Exchange and New York Stock Exchange under the symbol “OSB”.
Norbord operates 13 OSB mills, 1 MDF plants and 1 furniture plant.
Its OSB mills in the US are located in Minnesota, Georgia, Mississippi, Alabama, South Carolina and 2 in Texas. In Canada there are 2 mills in Alberta, 1 in British Columbia, 1 in Ontario and 2 in Québec. In Europe there are mills located in Inverness, Scotland, in South Molton, England as well as in Genk, Belgium.
The MDF line is located in Cowie, Scotland.
Its particleboard lines are located in Cowie, Scotland and South Molton, England.
Norbord's furniture factory is based in South Molton, England.
| Key people | Peter Wijnbergen (CEO),J Peter Gordon (Chair), J. Barrie Shineton (Vice Chairman of the Board) |
|---|---|
| Industry | Engineered Wood Products |
| Headquarters | Toronto, Ontario, Canada |
| Traded as | TSX: OSB NYSE: OSB |
| Website | www.norbord.com |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Forest Products is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Norbord Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Norbord Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Norbord Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.