NIC Inc. is an information service provider for federal and state government in the United States. It was founded in 1991 and is headquartered in Olathe, Kansas. As an eGovernment provider, it has long-term contracts with 3,500 state and local government and federal agencies to provide the IT software, system, consultancy and other relevant services. As of February 23, 2014, the company has an enterprise of $1.20 billion with a market capitalization of $1.27 billion. In 2013, Forbes listed it as one of America’s Best Small Companies. On February 24, 2014, The company's pre-employment screening program.
|Key people||Harry Herington (CEO) (Chairman of the Board) Steve Kovzan (CFO) Robert Knapp (COO) Jayne Friedland Holland (CSO) (Associate General Counsel) William Van Asselt (General Counsel)|
|Founded||1992 as Kansas Information Consortium 1999 as National Information Consortium|
|Services||Digital Government Services Payment Processing|
|Revenue||$239.57 Million (As of 2016 Q3)|
|Traded as||NASDAQ: EGOV S&P 600 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Miscellaneous / Business Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If NIC Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of NIC Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of NIC Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.