New Media Investment Group Inc. logo New Media Investment Group Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

4

GateHouse Media Inc., former symbol on OTC Markets Group's OTCQB tier GHSE, is a U.S. newspaper publisher, headquartered in the town of Perinton, New York, that publishes 97 dailies in 20 states and 198 paid weeklies, in addition to free papers, shoppers and specialty and niche publications.

The company filed for Chapter 11 bankruptcy on September 27, 2013. It reemerged from the preplanned bankruptcy in November 2013. In the restructured plan Gatehouse stock was cancelled and a new holding company for the parent -- New Media Investment Group, Inc. was formed.

Quick facts about New Media Investment Group Inc.

Products 87 daily newspapers 271 weekly newspapers 111 “shoppers” over 260 locally-focused websites seven yellow page directories
Owner Fortress Investment Group LLC (39.6% equity) (2010)
Key people Michael E. Reed, CEO Wesley Edens, board chairman
Traded as NYSE: NEWM S&P 600 Component
Predecessor Liberty Group Publishing

Net Promoter Score for Top Brands compared with New Media Investment Group Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Newspapers / Magazines is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If New Media Investment Group Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of New Media Investment Group Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to New Media Investment Group Inc.

We have estimated the Net Promoter Score of New Media Investment Group Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.