New Cross is a district of south east London, England, within the London Borough of Lewisham. It is located 4.5 miles south-east of Charing Cross, covered by the SE 14 postcode district. New Cross is near St Johns, Telegraph Hill, Nunhead, Peckham, Brockley, Deptford and Greenwich, and home to Goldsmiths, University of London, Haberdashers' Aske's Hatcham College and Addey and Stanhope School.
New Cross Gate, on the west of New Cross, is named after the New Cross tollgate, established in 1718 by the New Cross Turnpike Trust. It is the location of New Cross Gate station. New Cross Gate corresponds to the manor and district formerly known as Hatcham.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Healthcare / Hospitals and Care institutions is 75.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If New Cross Hospital, London sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of New Cross Hospital, London with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Vipnet||Telecommunications / Wireless Carrier||79|
|Costco||Consumer Brands / Grocery||79|
|Qliance||Insurance / Health and Life Insurance||79|
|New Cross Hospital, London||Healthcare / Hospitals and Care institutions||80|
|ATS Euromaster||Consumer Brands / Other||80|
|Audio Technica||Consumer Brands / Entertainment||80|
|Consumer Cellular||Telecommunications / Wireless Carrier||80|
|Guaranteed Rate||Financial Services / Banking||80|
|Aderant||Technology / Software||81|
|Ventrica||Service Providers (B2B)||81|