Net Element, Inc. is an American company in the mobile payments sector in emerging markets and in the United States.
The company owns and operates a global mobile payments and transaction processing provider, TOT Group, Inc. . TOT Group companies include Unified Payments, recognized by Inc. Magazine as the #1 Fastest Growing Private Company in America in 2012, Aptito, a next generation cloud-based point of sale payments platform and TOT Money, a leading provider of mobile payments, SMS messaging and mobile billing solutions.
The company has U.S. headquarters in Miami, Florida and international headquarters in Moscow, Russia.
|Key people||Kenges Rakishev (Chairman) Oleg Firer (Chief Executive Officer)|
|Traded as||NASDAQ: NETE NASDAQ Composite Russell 2000 Russell 3000 Index|
|Services||Mobile Payments, Payment Services, Financial Services,|
|Headquarters||United States - (Miami, FL) CIS - (Moscow, Russia)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / EDP Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Net Element, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Net Element, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Net Element, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.